Terms and Conditions for MSV Driving Gifts
Important Information
Once the voucher recipient has selected their preferred experience
and venue (if applicable) they should
call 0843 453 1000 to finalise the
date. They will then be sent an information pack containing
everything they need to know about their day.
The participant must produce their original driving licence (both
card and paper) for their driving experience, with the exception of
YoungDrive and SuperRides. This must have been valid for at least
one year.
Friends and family are welcome to spectate free of charge at each
circuit but please note that only two spectators over the age of 16
are allowed per driver at Bedford Autodrome.
Delivery
All MotorSport Vision gift voucher packs are despatched
via the Royal Mail postal service and are subject to a delivery fee
unless collected from our head office. In our experience Royal Mail
is extremely reliable and you should receive your gift voucher pack
within five working days of ordering. If your pack does not arrive
within this time, please contact our Retail Sales Team on
0843 453 1000. All Royal Mail services apply
on UK mainland addresses only.
DRIVING EXPERIENCE TERMS AND CONDITIONS
Our Commitment
The MotorSport Vision Group is committed to ensuring that
all its customers enjoy Driving Experiences of the highest quality
which are safe, exciting and value for money.
Whether a novice driver or experienced professional, we want you to
feel welcome at each of our venues and to enjoy expert tuition from
licenced instructors in the best vehicles and pleasant
surroundings. Our terms of business have been carefully written to
ensure that there are no misunderstandings that could detract from
your enjoyment.
Please take the time to read them, and remember that our helpful
Retail Sales Team will be happy to talk to you
on 0843 453 1000 if you would like
any more information.
The Driving Experiences are provided by the MotorSport Vision Group
of companies, which includes MotorSport Vision Limited and JPM
Limited, trading as PalmerSport. Details of these companies can be
found at the end of these Terms and Conditions.
These Terms and Conditions apply to all sales of our retail driving
days, including sales by way of Gift Vouchers. They supplement the
information contained on our website or in any printed literature
and notices and instructions that are published or provided at our
venues or by our staff.
Driving Experience Vouchers
Rather than relating to any specific driving activity, our
Adrenaline Vouchers can be redeemed by voucher-holders against any
of the Driving Experiences offered by us at our venues at the time
of redemption of the voucher, excluding YoungDrive! and
SuperRides. Ignition Vouchers can be redeemed against a
smaller selection of experiences with reduced driving
time.
Voucher Validity
Each Gift Voucher is valid until the expiry date printed
on the voucher and the Driving Experience must be booked and
completed by this time.
Gift Vouchers will not be replaced by us if they are lost. Gift
Vouchers have a cash redemption value of 0.001p and are
non-transferable.
Driving Activity Bookings
To confirm the date booked for you or to book a date for
your experience, please call our Retail Sales Team on
0843 453 1000. Please quote the Driving
Experience Voucher ID reference when making any enquiry.
Prices
The prices of our Gift Vouchers, products and experiences
as set out in our brochure or on our website are correct, save for
any obvious errors or omissions. We may change prices at any time,
but such changes will not affect you if you have already booked and
paid for a product or experience.
All prices for the relevant product, experience or voucher will be
confirmed to you prior to you making your purchase.
Refunds
For all vouchers purchased for a specific date or time no
refunds are available. Non-dated Gift Vouchers can be returned
within 14 days of purchase for a full refund. Refunds will not be
made if a voucher has not been redeemed within the period of
validity.
Please contact our Retail Sales Team on 0843 453
1000 for details.
Delivery
All Gift Voucher packs are dispatched via Royal Mail
postal service, unless collected from our office or sent by another
dispatch service on request.
In our experience the Royal Mail is extremely reliable and you
should receive your Gift Voucher pack within 5 working days of
ordering. In the rare instance a pack goes astray in the post,
please call our Retail Sales Team on 0843 453
1000 and we will make alternative arrangements.
If you require guaranteed delivery on a specific date we can send
your gift pack by Royal Mail Special Delivery, subject to an
additional cost.
All Royal Mail services apply on UK mainland addresses only.
Specific Terms Applicable to Booking Driving Experiences:
The Weather
All our Driving Experiences are offered subject to
availability of dates, vehicles, facilities and the weather.
Unfortunately we cannot guarantee that a particular date will not
be withdrawn due to adverse weather conditions.
If we need to cancel your Driving Experience in its entirety due to
adverse weather conditions or other events beyond our control, this
will generally be in the interests of safety and we will provide as
much prior notice to you as practical, although we cannot guarantee
that we will be able to provide this notice prior to the day of the
relevant booking. However, you will be able to re-schedule your
Driving Experience to take place within a 3 month period after the
cancellation.
Your Commitment
Once a participant has booked a date for a driving
activity, we reserve his or her car, instructor and circuit time.
If that participant then chooses to cancel, he or she will be in
breach of contract and we are entitled to retain all monies
paid.
However, if the nominated driver is unable to attend and you wish
to send a replacement driver to take the booked Driving Experience,
we are happy to accept substitutes up to the time of signing on,
provided we have written authorisation from either the purchaser or
the nominated driver, and the nominated substitute complies with
all relevant criteria.
Of course, we appreciate that in some circumstances cancellation
may be unavoidable - for example a serious medical condition. We
are able to include cancellation insurance with all our vouchers
(excluding SuperRides and Ignition Vouchers, where this is
available at extra cost) to cover these eventualities. Please speak
to our Retail Sales Team on 0843 453
1000 for further details about our cancellation
cover.
Please arrive early and register for your activity at least 30
minutes before the scheduled start time. All Driving Experience
participants must attend the preceding drivers' briefing, so it is
essential that you arrive in good time.
Once a booking has been made you can only move the date on one
occasion, provided we receive a minimum of 28 days notice prior to
the Driving Experience taking place.
Safety, Risk and Insurance
Whilst we pride ourselves on our safety standards, the
very nature of our Driving Experiences means that, despite us
taking all reasonable precautions, some personal risk of injury is
involved in taking part in the activities we offer. By attending
our Driving Experiences, participants acknowledge this and confirm
that they are aware of the nature of the activity and attend the
venue at their own risk. It is a condition of participation in our
activities that the driver signs a declaration acknowledging this
prior to taking part in the activity.
MotorSport Vision Limited has public liability insurance cover for
their operations. However, we also offer all participants with
personal accident insurance (excluding SuperRides and YoungDrive!
where this is available at extra cost). Please call our Retail
Sales Team on 0843 453 1000 for
details on our personal accident cover.
Please note that some medical conditions preclude certain drivers
from taking part. For further details please speak to one of our
Retail Sales Team on 0843 453 1000.
Do not consume alcohol and/or take any drugs which may impair your
ability to participate in the activity, either before or during the
activity. We may refuse participation in an activity to anyone we
suspect to be under the influence of alcohol and/or drugs (whether
prescribed or otherwise).
Where an experience requires a crash helmet to be worn, this is
mandatory and there are no exceptions. Helmets should be secured
properly at all times when worn inside a vehicle.
We may refuse access to, and eject from, our venues anyone who we
believe is acting against the interests of safety or whose
behaviour is likely to cause damage, nuisance or injury. We may
also conduct security searches at our venues to ensure the safety
of our customers and others present at the venue.
No animals are allowed into any of our venues. Any person found in
breach of this condition will be required to leave.
Driving Activity Descriptions
We constantly strive to develop and improve the Driving
Experiences available at our venues. As a result, the vehicles,
courses and activities provided may vary from the descriptions
contained here without notice. Where we make any material change to
the nature of a booked activity we will endeavour to contact you in
advance of your booking and may offer you an alternative activity
of an equivalent value.
Where the duration of an experience is mentioned online, in our
brochure, by our Retail Sales Team or our agents, this is an
approximate time and is given as a guide only. Unless specifically
stated otherwise you will normally take your Driving Experience
with other participants and there may be some waiting time
involved.
Driving Licences
All drivers, with the exception of those participating in
the YoungDrive! activity or SuperRides, must hold a full and
current driving licence to take part in any experience. Drivers
must produce both parts of their driving licence when signing on
for their experience. Provisional licences or photocopies of
licences are not acceptable. Where we require a minimum length of
time that a licence must be held by the driver before participating
in an experience, you may purchase a Gift Voucher before this
minimum period has elapsed, but the minimum licence period must
have elapsed before an experience can be taken.
Calling our Retail Sales Team
Calls to the MotorSport Vision Limited Retail Sales Team
may be monitored for quality assurance and staff development
purposes.
Jurisdiction and Applicable Law
These Terms and Conditions are governed by English Law.
The English Courts will have exclusive jurisdiction over any
dispute or claim relating to these Terms and Conditions.
About Us
MotorSport Vision Limited is a company registered in
England and Wales under company number 3446418 and with its
registered office and trading address at MotorSport Vision Centre,
Brands Hatch Circuit, Fawkham, Longfield, Kent DA3 8NG.
JPM Limited (trading as PalmerSport) is a company registered in
England and Wales under company number 02021209 and with its
trading address at MotorSport Vision Centre, Brands Hatch Circuit,
Fawkham, Longfield, Kent DA3 8NG.
PRIVACY POLICY
MotorSport Vision understands the value of privacy, and will
therefore only use the information you give us to process your
order and provide a quick and convenient service to you in the
future.
Your details will only be used by MotorSport Vision and our
partners to keep you notified about important functionality changes
to our Web site, new products, services and special offers
available exclusively to MotorSport Vision customers.
What information will you hold about me?
Information that we currently collect is as follows;
Web usage information to develop and improve our website
Name, address, e-mail, telephone numbers, payment and
order details (if applicable)
In order that we can monitor and improve our sites, we may gather
certain information about you when you use it, including details of
your domain name and IP address, operating system, browser,
version, and the website that you visited prior to our site.
Your consent
By using our Website, you consent to the collection and
use of this information by MotorSport Vision. If we decide to
change our privacy policy, we will post those changes on this page
so that you are always aware of what information we collect, how we
use it and under what circumstances we disclose it.
Your personal information may also be used by us to occasionally
notify you about important functionality changes to our Website,
new MotorSport Vision services and special offers we think you'll
find valuable. You may opt out at any time by sending an e-mail to
unsubscribe@motorsportvision.co.uk
with the text 'unsubscribe' as the subject of the e-mail.
