Latest Update - 22/03/2021
In line with government guidance, MSV driving experiences will resume from mid-April onwards, with a range of safety measures in place to keep participants safe. You can find out more in the information below.
You will be able to view date availability and redeem your voucher online by clicking here.
If you require further assistance please email us at firstname.lastname@example.org; however please be prepared for a delay in getting back to you.
Please only call us if your query is very urgent – we are still operating at a reduced capacity and the volume of enquiries is extremely high. Please take some time to read the Frequently Asked Questions below, and we urge all voucher holders to use our online redemption system wherever possible.
Many thanks for your support and understanding, and we look forward to seeing you at one of our circuits soon!
FREQUENTLY ASKED QUESTIONS
Q - What procedures will you be putting in place to keep participants safe?
A – We have introduced a range of safety measures in line with government guidance. These include enhanced cleaning, the addition of Perspex screens in closed top cars and frequent helmet disinfection.
To download a PDF summary of these changes please click here.
Q – Am I allowed to bring friends and family to watch?
A – Yes, friends and family will be permitted but we kindly ask that you keep numbers as low as possible, and respect government guidance in place at the time of the event. Other general spectators will not be permitted to enter the venue.
Q – I received some free race meeting tickets with my voucher. Can I still use these?
A – Any valid Grade D (club level) tickets can be used in 2021 and you can find a list of upcoming dates by clicking here.
Q – Will children still be sharing cars during the YoungDrive! experience?
A – No – previously there were up to three children in our MINIs at each time, but all instruction will now be carried out on a 1:1 basis until further notice
Q - I've forgotten/lost my voucher number. What can I do?
A - The original voucher purchaser can find the voucher number by logging onto their MSV account and going to “My Vouchers”
Q – Can I extend my voucher?
A – Yes, for a small administration fee. Please send your request to email@example.com with a contact telephone number and we will call you to arrange this. As mentioned before, there may be a delay in response due to the volume of emails we are currently receiving.
Q - Cancellation within 48 Hours?
A -If you are displaying any symptoms of Covid-19, are required to self-isolate, or are unable to travel due to local lockdown restrictions within 48 hours of your experience, please contact the circuit directly. All contact information can be found below:
Brands Hatch: Brandshatch@msv.com
Oulton Park: Oultonpark@msv.com
Donington Park: Doningtonpark@msv.com
Bedford Autodrome: 01234 332400